Customer Service Agreement

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{{company_address}}

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{{email}}

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CUSTOMER SERVICE AGREEMENT

This Customer Service Agreement (hereinafter referred to as the “Agreement”) is entered into on this {{day}} day of {{month}}, {{year}},

BETWEEN:

{{company_name}}, a company duly registered in accordance with the laws of {{country}}, with its principal place of business at {{company_address}} (hereinafter referred to as “the Service Provider”);

AND

{{customer_name}}, with its principal place of business at {{customer_address}} (hereinafter referred to as “the Customer”).

collectively referred to as the “Parties” and individually as a “Party”

1. SCOPE OF SERVICES

1.1 The Service Provider agrees to provide the Customer with the services as detailed in Schedule A attached hereto (hereinafter referred to as “the Services”).

1.2 Any changes to the scope of Services must be mutually agreed upon in writing by both Parties.

2. SERVICE FEES AND PAYMENT TERMS

2.1 The Customer shall pay the Service Provider the fees as outlined in Schedule B attached hereto.

2.2 Invoices will be issued {{billing_frequency}} and are payable within {{payment_terms}} days from the date of invoice.

2.3 All fees are exclusive of applicable taxes, which shall be borne by the Customer.

3. TERM AND TERMINATION

3.1 This Agreement shall commence on {{start_date}} and shall continue until terminated by either Party in accordance with this clause.

3.2 Either Party may terminate this Agreement by giving {{notice_period}} days’ written notice to the other Party.

3.3 Notwithstanding clause 3.2, either Party may terminate this Agreement immediately in the event of a material breach by the other Party that is not remedied within {{remedy_period}} days of receiving written notice of such breach.

4. CONFIDENTIALITY

4.1 Both Parties agree to keep confidential all non-public information disclosed by one Party to the other, whether such information is in oral, written, graphic or electronic form.

4.2 This obligation of confidentiality shall survive the termination of this Agreement for a period of {{confidentiality_period}} years.

5. LIMITATION OF LIABILITY

5.1 The Service Provider’s total liability to the Customer for any and all claims arising out of or in connection with this Agreement shall not exceed the total fees paid by the Customer to the Service Provider under this Agreement during the {{liability_period}} months preceding the event giving rise to the claim.

5.2 The Service Provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; or (c) unauthorized access, use or alteration of your transmissions or content.

6. INDEMNIFICATION

6.1 The Customer agrees to indemnify and hold harmless the Service Provider, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with (a) the Customer’s access to or use of the Services; (b) the Customer’s violation of this Agreement; or (c) the Customer’s violation of any rights of another, including without limitation, any intellectual property right, confidentiality, or privacy right.

7. GOVERNING LAW AND DISPUTE RESOLUTION

7.1 This Agreement shall be governed by and construed in accordance with the laws of {{country}}.

7.2 Any dispute arising out of or in connection with this Agreement shall be submitted to mediation in accordance with the rules of {{mediation_body}}. If the dispute is not resolved through mediation within {{mediation_period}} days, it shall be referred to arbitration in accordance with the rules of {{arbitration_body}}.

8. ENTIRE AGREEMENT

8.1 This Agreement, including all schedules and attachments, constitutes the entire agreement between the Parties and supersedes all prior discussions, negotiations, and agreements, whether oral or written.

9. AMENDMENT

9.1 No amendment or variation of this Agreement shall be valid unless it is in writing and signed by duly authorised representatives of both Parties.

10. SIGNATURES

IN WITNESS WHEREOF, the Parties have executed this Agreement on the date first written above.

FOR THE SERVICE PROVIDER:

Signature: ___________________________

Name: {{service_provider_signatory_name}}

Title: {{service_provider_signatory_title}}

Date: {{service_provider_signatory_date}}

FOR THE CUSTOMER:

Signature: ___________________________

Name: {{customer_signatory_name}}

Title: {{customer_signatory_title}}

Date: {{customer_signatory_date}}