Delivery of Substituted Goods

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date

{{date}}

Customer Information

Customer Name: {{customer_name}}

Customer Address: {{customer_address}}

Customer Contact: {{customer_contact_person}}

Customer Phone: {{customer_phone}}

Customer Email: {{customer_email}}

Original Order Details

Original Order Number: {{original_order_number}}

Original Order Date: {{original_order_date}}

Description of Original Goods Ordered: {{description_original_goods}}

Reason for Substitution

Due to {{reason_for_substitution}}, we are unable to supply the original goods as per your order number {{original_order_number}}. We propose to substitute these goods with the items detailed below.

Substituted Goods Details

Description of Substituted Goods: {{description_substituted_goods}}

Quantity of Substituted Goods: {{quantity_substituted_goods}}

Unit Price of Substituted Goods: {{unit_price_substituted_goods}}

Total Value of Substituted Goods: {{total_value_substituted_goods}}

Customer Acceptance of Substitution

I, {{customer_name}}, hereby acknowledge and agree to accept the substituted goods as described above, in full satisfaction of my original order number {{original_order_number}}. I understand that by accepting these substituted goods, I waive any claims against {{company_name}} related to the non-delivery of the original goods.

Delivery Details for Substituted Goods

Proposed Delivery Date: {{proposed_delivery_date}}

Delivery Address: {{delivery_address_substituted_goods}}

Special Delivery Instructions: {{special_delivery_instructions}}

Indemnity Clause

The Customer agrees to indemnify and hold harmless {{company_name}}, its officers, agents, and employees from and against any and all claims, demands, losses, causes of action, damage, lawsuits, judgements, including attorneys’ fees and costs, arising out of or relating to the acceptance of the substituted goods.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of {{governing_jurisdiction}}.

Signature Block

Accepted and Agreed:

___________________________

{{customer_name}}

Date: {{customer_signature_date}}

For and on behalf of {{company_name}}:

___________________________

{{company_representative_name}}

{{company_representative_title}}

Date: {{company_signature_date}}