Response to Request for Service on Expired Warranty

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date and Customer Information

Date: {{date}}

Customer Name: {{customer_name}}

Customer Address: {{customer_address}}

Customer Phone: {{customer_phone}}

Customer Email: {{customer_email}}

Subject

Subject: Response to Service Request – Product {{product_name}} (Serial No: {{serial_number}})

Salutation

Dear {{customer_name}},

Acknowledgement of Service Request

This letter serves to acknowledge receipt of your service request dated {{request_date}} regarding your {{product_name}}, serial number {{serial_number}}.

Warranty Status and Policy

Upon review of our records, we note that the warranty period for your {{product_name}} expired on {{warranty_expiry_date}}. As per our standard warranty terms and conditions, {{company_name}} provides free repair or replacement services for defects occurring within the stipulated warranty period from the date of purchase.

A copy of our warranty policy can be found on our website at {{warranty_policy_link}} or can be provided upon request.

Alternative Solutions Offered

While your product is no longer under warranty, we are committed to assisting our valued customers. We would like to offer the following options:

1. **Paid Repair Service:** We can provide a comprehensive repair service for your {{product_name}} at our standard out-of-warranty rates. An estimation of repair costs will be provided upon diagnosis, which typically costs {{diagnosis_fee_amount}}.

2. **Trade-in Program:** You may be eligible for our trade-in program, where you can receive a discount on the purchase of a new {{product_category}} unit. Please visit {{company_website_link}} for more details or contact our sales department at {{sales_phone_number}}.

3. **Technical Support:** Our technical support team is available to offer guidance and troubleshooting tips that may resolve minor issues. You can reach them at {{technical_support_phone_number}}.

Next Steps

Please indicate your preferred course of action by contacting us at {{contact_phone_number}} or replying to this email within {{response_timeline}} days. If you choose the paid repair service, we will arrange for the collection or drop-off of your product and provide you with a detailed quote.

Closing

We appreciate your understanding in this matter and value your continued patronage. We look forward to assisting you further.

Signature Block

Sincerely,

{{your_name}}

{{your_title}}

{{company_name}}