Social and Community Service Manager Job Description

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Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Job Title

Social and Community Service Manager

Department

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Reports To

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Job Summary

The Social and Community Service Manager is responsible for planning, directing, and coordinating the activities of social and community service programs. This role involves overseeing staff, managing budgets, and ensuring the effective delivery of services to the community, aligning with the organisation's mission and values.

Key Responsibilities

Lead and manage a team of social and community service professionals, providing guidance, training, and performance evaluations.

Develop and implement community programs and initiatives that address identified social needs.

Manage program budgets, ensuring financial accountability and seeking funding opportunities through grants and partnerships.

Establish and maintain relationships with community stakeholders, government agencies, and partner organisations.

Monitor and evaluate program effectiveness, preparing reports and recommendations for improvement.

Ensure compliance with all relevant local and national regulations, policies, and ethical standards in social work and community services.

Advocate for the needs of the community and program beneficiaries.

Oversee case management processes and ensure high-quality service delivery.

Recruit, onboard, and train new staff members.

Qualifications

Bachelor's degree in Social Work, Community Development, Public Administration, or a related field. Master's degree preferred.

Minimum of {{years_experience}} years of experience in social services or community development, with at least {{years_management_experience}} years in a managerial or supervisory role.

Demonstrated experience in program planning, implementation, and evaluation.

Strong leadership, communication, and interpersonal skills.

Ability to work effectively with diverse populations and stakeholders.

Proficiency in budget management and grant writing.

Knowledge of relevant social welfare legislation and community development practices in Southern Africa.

Valid driver's license and own reliable transport may be required.

Skills and Competencies

Leadership and team management

Strategic planning and program development

Budgeting and financial management

Stakeholder engagement and partnership building

Communication and presentation skills

Problem-solving and decision-making

Cultural sensitivity and diversity awareness

Report writing and data analysis

Working Conditions

This position may require occasional evening and weekend work, as well as travel to various community sites and meetings.

The role may involve exposure to challenging social situations and requires a compassionate and resilient approach.

Application Process

Interested candidates should submit a comprehensive CV and a cover letter detailing their relevant experience and qualifications to {{hr_email_address}} by {{application_deadline}}.

Please quote the reference number {{job_reference_number}} in the subject line of your email.

Signature

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{{hiring_manager_name}}

{{hiring_manager_title}}

Date: {{date}}