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Client Service Agreement

This Client Service Agreement template outlines the terms and conditions between a service provider and a client. It should be used before commencing any new client engagement to clarify deliverables, payment terms, and responsibilities.

Updated 15d ago
client agreementservice contractSME contractbusiness agreementSouthern Africa

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Client Service Agreement

This Client Service Agreement (hereinafter referred to as the 'Agreement') is entered into on this {{day}} day of {{month}}, {{year}}, by and between:

{{company_name}}, a company duly registered under the laws of {{country}}, with its principal place of business at {{company_address}} (hereinafter referred to as 'the Service Provider'); and

{{client_company_name}}, a company duly registered under the laws of {{client_country}}, with its principal place of business at {{client_address}} (hereinafter referred to as 'the Client').

Collectively referred to as the 'Parties' and individually as a 'Party'.

1. Scope of Services

1.1 The Service Provider agrees to provide the Client with the services as detailed in Schedule A (hereinafter referred to as 'the Services').

1.2 Any changes or additions to the Services must be agreed upon in writing by both Parties.

2. Term and Termination

2.1 This Agreement shall commence on {{start_date}} and shall continue until {{end_date}} unless terminated earlier in accordance with the provisions of this Agreement.

2.2 Either Party may terminate this Agreement by providing {{notice_period}} days' written notice to the other Party.

2.3 This Agreement may be terminated with immediate effect by either Party if the other Party commits a material breach of its obligations under this Agreement and fails to remedy such breach within {{cure_period}} days of receiving written notice thereof.

3. Payment Terms

3.1 In consideration for the Services, the Client shall pay the Service Provider a fee of {{currency}} {{amount}} ({{amount_in_words}}) as outlined in Schedule B.

3.2 Invoices will be issued by the Service Provider on {{billing_cycle}} and are payable within {{payment_due_days}} days of the invoice date.

3.3 Late payments may incur interest at a rate of {{interest_rate}}% per annum, compounded monthly.

4. Confidentiality

4.1 Both Parties agree to keep confidential all non-public information concerning the other Party's business, finances, and operations, exchanged during the term of this Agreement.

4.2 This obligation of confidentiality shall survive the termination of this Agreement for a period of {{confidentiality_period}} years.

5. Intellectual Property

5.1 Any intellectual property rights created in the course of providing the Services shall belong to {{intellectual_property_owner}}.

5.2 The Client grants the Service Provider a non-exclusive, royalty-free license to use any Client-provided intellectual property solely for the purpose of performing the Services.

6. Limitation of Liability

6.1 The Service Provider's total liability to the Client for any and all claims arising out of or in connection with this Agreement shall not exceed the total fees paid by the Client to the Service Provider under this Agreement.

6.2 Neither Party shall be liable for any indirect, incidental, special, or consequential damages.

7. Governing Law and Dispute Resolution

7.1 This Agreement shall be governed by and construed in accordance with the laws of {{governing_country}}.

7.2 Any dispute arising out of or in connection with this Agreement shall first be attempted to be resolved through good faith negotiations between the Parties.

7.3 If the dispute cannot be resolved through negotiation, the Parties agree to submit the dispute to mediation in {{mediation_city}}.

7.4 If mediation is unsuccessful, the dispute shall be submitted to arbitration in {{arbitration_city}} in accordance with the rules of {{arbitration_body}}.

8. Entire Agreement

8.1 This Agreement constitutes the entire agreement between the Parties and supersedes all prior agreements, understandings, and representations, whether written or oral, relating to the subject matter hereof.

8.2 Any amendments to this Agreement must be in writing and signed by both Parties.

Signature Block

IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as of the date first above written.

FOR THE SERVICE PROVIDER:

___________________________

Name: {{service_provider_signatory_name}}

Title: {{service_provider_signatory_title}}

FOR THE CLIENT:

___________________________

Name: {{client_signatory_name}}

Title: {{client_signatory_title}}

WITNESSES:

1. ___________________________

Name: {{witness_1_name}}

2. ___________________________

Name: {{witness_2_name}}

Schedule A: Scope of Services (Attach separately)

Schedule B: Payment Schedule (Attach separately)

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