Notice of Back-Ordered Item

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date

{{date}}

Recipient Information

{{recipient_name}}

{{recipient_address}}

{{recipient_email}}

Subject: Notice of Back-Ordered Item - Order #{{order_number}}

Dear {{recipient_name}},

This letter is to inform you that item(s) from your recent order, #{{order_number}}, placed on {{order_date}}, are currently out of stock and have been placed on back-order.

We apologize for any inconvenience this may cause.

Back-Ordered Item Details

The following item(s) are affected:

Item: {{item_name}}

SKU/Product Code: {{item_sku}}

Quantity Ordered: {{quantity_ordered}}

Quantity Back-Ordered: {{quantity_backordered}}

Expected Availability Date: {{expected_availability_date}}

Options

You have the following options regarding your back-ordered item(s):

1. Wait for the item to become available: We will ship the back-ordered item(s) to you as soon as they are back in stock, around the expected availability date.

2. Cancel the back-ordered item(s): If you no longer wish to wait, you may cancel the back-ordered portion of your order for a full refund. Please contact us by {{cancellation_deadline_date}} if you wish to cancel.

3. Substitute the item(s): We may be able to offer a suitable alternative. Please contact us to discuss available substitution options. If you choose a substitute, any price difference will be adjusted accordingly.

Further Information

We will notify you promptly if there are any changes to the expected availability date. You can also check the status of your order online at {{order_status_link}} using your order number.

For any queries or to discuss your options, please do not hesitate to contact our customer service team at {{customer_service_phone}} or {{customer_service_email}}.

Sincerely,

Signature Block

{{sender_name}}

{{sender_title}}

{{company_name}}