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Return Authorization Letter

This Return Authorization Letter template is used by businesses to formally approve the return of goods, specifying the terms and conditions for the return. It should be used when a customer or client requests to return a product or item previously purchased.

Updated 15d ago
return authorizationgoods returncustomer serviceproduct returnauthorization letterreturns policy

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{company_phone}}

Email: {{company_email}}

Website: {{company_website}}

Date

{{date}}

Recipient Information

{{customer_name}}

{{customer_address}}

{{customer_email}}

{{customer_phone}}

Subject: Return Authorization for Order/Invoice Number {{order_invoice_number}}

Dear {{customer_name}},

Authorization Details

This letter serves as a formal authorization for the return of the following item(s) purchased under Order/Invoice Number: {{order_invoice_number}}, dated {{original_purchase_date}}:

{{item_1_description}}, Quantity: {{item_1_quantity}}, Reason for Return: {{item_1_reason}}

{{item_2_description}}, Quantity: {{item_2_quantity}}, Reason for Return: {{item_2_reason}}

Return Authorization Number (RAN): {{return_authorization_number}}

Return Conditions

Please ensure that the item(s) are returned in their original packaging, with all accessories and user manuals included. The item(s) must be in {{condition_of_return_items}} condition. Any deviation from these conditions may result in the refusal of the return or a partial refund.

The return must be shipped by {{return_by_date}}.

Please ship the item(s) to the following address:

{{return_shipping_address}}

Refund/Replacement Details

Upon receipt and inspection of the returned item(s), we will process {{refund_or_replacement_details}} within {{number_of_days}} business days.

The refund will be issued to {{refund_method}}.

For replacements, the new item will be shipped to {{shipping_address_for_replacement}}.

Shipping Instructions

Please include the Return Authorization Number (RAN) {{return_authorization_number}} clearly on the outside of the package. We recommend using a trackable shipping method as we cannot be held responsible for lost or damaged returns.

Shipping costs for the return will be {{shipping_cost_responsibility}}.

Contact Information

Should you have any questions regarding this return, please do not hesitate to contact our customer service department at {{customer_service_email}} or {{customer_service_phone_number}}.

Acknowledgement

By proceeding with the return, you acknowledge and agree to the terms and conditions outlined in this letter.

Signature Block

Sincerely,

{{sender_name}}

{{sender_title}}

{{company_name}}

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