Acknowledgment of Merchandise Returned for Repair

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date

{{date}}

Customer Information

Customer Name: {{customer_name}}

Customer Address: {{customer_address}}

Customer Phone: {{customer_phone}}

Customer Email: {{customer_email}}

Subject

Acknowledgement of Merchandise Returned for Repair - {{item_description}}

Merchandise Details

Dear {{customer_name}},

This serves to acknowledge receipt of the following merchandise returned by you on {{return_date}} for repair:

Item Description: {{item_description}}

Model/Serial Number: {{model_serial_number}}

Purchase Date: {{purchase_date}}

Original Invoice/Receipt Number: {{invoice_receipt_number}}

Reported Issue

The reported issue for the returned merchandise is as follows:

{{reported_issue_description}}

Condition Upon Receipt

Upon initial inspection, the merchandise was received in the following condition:

{{condition_upon_receipt}}

Repair Process and Timeline

Your merchandise has been logged into our repair system under Repair Reference Number: {{repair_reference_number}}.

Our technicians will assess the reported issue. We estimate the repair process to take approximately {{estimated_repair_days}} business days from the date of this acknowledgement. We will notify you if there are any unforeseen delays.

Once the repair is complete, we will contact you to arrange for collection or delivery, as per our agreement.

Repair Charges (if applicable)

Please note that repair charges may apply depending on the nature of the fault and the warranty status of the item. You will be provided with a detailed quotation for approval before any chargeable repairs commence.

Contact Information

Should you have any queries regarding the status of your repair, please do not hesitate to contact us at {{phone}} or reply to this email, quoting your Repair Reference Number: {{repair_reference_number}}.

Signature Block

Sincerely,

{{company_name}}

_________________________

Authorized Representative: {{authorized_representative_name}}

Title: {{authorized_representative_title}}