Acknowledgment of Merchandise Returned for Repair

Company Letterhead

{{company_name}}

{{company_address}}

{{company_phone}}

{{company_email}}

{{company_website}}

Date and Reference

Date: {{current_date}}

Our Reference: {{our_reference_number}}

Customer Reference: {{customer_reference_number}}

Customer Information

Customer Name: {{customer_name}}

Customer Address: {{customer_address}}

Customer Phone: {{customer_phone}}

Customer Email: {{customer_email}}

Acknowledgment of Merchandise Received

Dear {{customer_name}},

This serves as an acknowledgment of our receipt of the following merchandise, returned by you for repair:

Item 1: {{item_1_description}}, Serial Number: {{item_1_serial_number}}, Reported Fault: {{item_1_fault_description}}

Item 2: {{item_2_description}}, Serial Number: {{item_2_serial_number}}, Reported Fault: {{item_2_fault_description}}

Any additional items should be listed in a similar format.

Condition Upon Receipt

The merchandise was received on {{date_received}} at approximately {{time_received}}.

Initial assessment indicates (select one):

a) The items appear to be in the condition as described.

b) Discrepancies were noted as follows: {{discrepancy_details}}.

Repair Process and Timeline

We will now proceed with a full diagnostic assessment of the reported faults. This process typically takes {{diagnostic_duration}} business days from the date of receipt.

Upon completion of the diagnostic, we will contact you to provide a detailed report, an estimated repair cost (if applicable and not covered under warranty), and an estimated timeline for the repair completion.

Please note that repairs outside of warranty may incur charges. We will seek your approval before proceeding with any chargeable repairs.

Warranty Information (if applicable)

If the merchandise is under warranty, please provide proof of purchase (e.g., invoice number: {{invoice_number}}, purchase date: {{purchase_date}}).

Contact for Inquiries

Should you have any questions or require an update on the status of your repair, please do not hesitate to contact our customer service department at {{customer_service_phone}} or {{customer_service_email}}, quoting your reference number {{our_reference_number}}.

Disclaimer

{{company_name}} will exercise all reasonable care in the handling and repair of your merchandise. However, we are not liable for pre-existing damage, cosmetic wear and tear, or data loss. We recommend backing up any important data prior to returning electronic devices for repair.

Signature Block

Sincerely,

_____________________________

{{authorized_signature_name}}

{{authorized_signature_title}}

{{company_name}}