Apology for Accounting Errors and Past Due Notice

{{company_name}}

{{company_address}}

Phone: {{phone}} | Email: {{email}} | Web: {{website}}

Apology for Accounting Errors and Past Due Notice

Apology for Accounting Errors and Past Due Notice

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date:

{{date}}

Client Information:

{{client_name}}

{{client_address}}

Contact Person: {{contact_person}}

Client Account Number: {{client_account_number}}

Subject: Apology for Accounting Errors and Past Due Notice – Account {{client_account_number}}

Dear {{contact_person}},

Please accept our sincerest apologies regarding recent discrepancies identified in your account statements/invoices. We have conducted an internal review and confirmed specific accounting errors that may have caused confusion or inconvenience. We deeply regret any frustration or issues this may have caused you or your organisation.

Details of Accounting Errors:

Upon review, the following errors were identified on your statement/invoice number {{original_invoice_number}} dated {{original_invoice_date}}:

- {{error_1_description}} (e.g., incorrect charge for {{item_name}} of {{incorrect_amount}} instead of {{correct_amount}}).

- {{error_2_description}} (e.g., duplicate charge for {{item_name}}).

We have since rectified these issues, and a revised statement/invoice, number {{revised_invoice_number}}, has been issued and is attached for your reference. The correct outstanding balance, taking these corrections into account, is presented below.

Past Due Notice and Outstanding Balance:

Despite the accounting corrections, our records indicate that the amount of {{outstanding_amount}} ({{currency}}) from invoice number {{revised_invoice_number}} is now past due. This amount was originally due on {{due_date}}.

We kindly request your immediate attention to this outstanding balance. Your prompt payment would be greatly appreciated to avoid any further disruption to your services or potential late payment charges as per our terms and conditions.

Payment Options:

To facilitate immediate payment, please consider one of the following options:

- Direct Bank Transfer: {{bank_name}}, Account No: {{account_number}}, Branch Code: {{branch_code}}

- Online Payment Portal: {{online_payment_link}}

- Credit Card Payment: Please contact our accounts department at {{phone_number_for_payments}} to process.

Please make payment by {{new_payment_due_date}}.

Queries and Contact:

Should you have any questions regarding the rectified statement, the outstanding balance, or if you believe this notice has been sent in error, please do not hesitate to contact our accounts department directly at {{accounts_department_phone_number}} or reply to this email at {{accounts_department_email}}. We are committed to resolving this matter swiftly and accurately.

Sincerely,

{{your_name}}

{{your_title}}

{{company_name}}