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Apology and Request for Extension of Time to Deliver Goods

This template is used by a supplier to formally apologize for a delay in delivering goods and to request an extension of time from the buyer. It aims to maintain good customer relations while addressing unforeseen delivery issues.

Updated 16d ago
apologyextensionshippingdeliverysupply chainlate deliverygoods

{{company_name}}

{{company_address}}

Phone: {{phone}} | Email: {{email}} | Web: {{website}}

Apology and Request for Extension of Time to Deliver Goods

Apology and Request for Extension of Time to Deliver Goods

Date

{{date}}

Recipient Information

{{customer_name}}

{{customer_address}}

Subject: Apology for Delay in Delivery and Request for Extension – Order No. {{order_number}}

Dear {{customer_contact_person}},

Apology for Delay

Please accept our sincerest apologies regarding the unforeseen delay in the delivery of your recent order, Order No. {{order_number}}, placed on {{order_date}}. We understand that this delay may cause inconvenience for your operations, and we deeply regret any disruption this may have caused.

Reason for Delay

The delay is primarily due to {{reason_for_delay}}, which was beyond our immediate control. We have been working diligently to mitigate the impact of this issue and ensure the highest quality standards are maintained for your goods.

Proposed New Delivery Date

We anticipate that we will now be able to deliver your order on or before {{new_delivery_date}}. We are taking all necessary steps to expedite the process and ensure that the goods reach you as quickly as possible without compromising quality.

Request for Extension

We kindly request your understanding and formal approval for this extension of the delivery timeline. Your continued partnership is greatly valued, and we are committed to fulfilling our obligations to your satisfaction.

Mitigation Efforts and Communication

We have {{mitigation_efforts}} to minimize any further delays. We will keep you informed of the delivery status regularly and will provide tracking information as soon as it becomes available. Should you have any questions or require further clarification, please do not hesitate to contact us at {{phone}} or {{email}}.

Conclusion

Thank you for your patience and understanding in this matter. We appreciate your business and look forward to promptly completing your order.

Sincerely,

Signature Block

{{sender_name}}

{{sender_title}}

{{company_name}}

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