Conversion of Account to COD 2

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date

{{date}}

Recipient Information

{{customer_name}}

{{customer_address}}

{{customer_account_number}}

Subject: Notification of Account Conversion to Cash on Delivery (COD)

Dear {{customer_name}},

Purpose of Notification

This letter serves to formally notify you of a change in the payment terms for your account with {{company_name}}, account number {{customer_account_number}}. Effective {{effective_date}}, all future orders and deliveries will be conducted on a Cash on Delivery (COD) basis.

This decision has been made following a review of our credit policies and your recent payment history. We value your business and believe this adjustment will allow us to continue providing you with our products/services efficiently.

Details of COD Terms

Under the new COD terms, full payment will be required at the time of delivery or collection of goods/services. This payment must be made in {{currency}} using one of the following accepted methods:

- Cash

- Mobile Money (e.g., M-Pesa, MTN Mobile Money, Airtel Money) to account number {{mobile_money_account}}

- Bank Transfer (proof of transfer required at delivery) to bank account: {{bank_name}}, Account No: {{bank_account_number}}, SWIFT Code: {{swift_code}}

Please ensure that the exact amount due is available at the point of delivery to avoid any delays or cancellation of your order.

Outstanding Balances

Please note that this conversion to COD does not affect any outstanding balances presently due on your account. We kindly request that you settle all overdue amounts totaling {{outstanding_balance_amount}} by {{outstanding_balance_due_date}}. Failure to settle outstanding balances may result in further suspension of services or legal action as per our standard terms and conditions.

A detailed statement of your outstanding account balance is attached for your reference.

Impact on Future Orders

All orders placed and confirmed after {{effective_date}} will be subject to the new COD terms. Our sales team will contact you to discuss any pending orders and adjust them accordingly. We encourage you to plan your orders to align with these new payment requirements.

For urgent orders, please contact our sales department at {{sales_phone_number}} or {{sales_email}} to make necessary arrangements.

Queries and Contact Information

We understand that this change may require adjustments on your part. Should you have any questions or require further clarification regarding these new payment terms or your account, please do not hesitate to contact our accounts department at {{accounts_phone_number}} or {{accounts_email}}.

We look forward to your continued patronage and appreciate your understanding and cooperation in this matter.

Sincerely,

{{your_name}}

{{your_title}}

{{company_name}}

{{date}}