Customer Return Report

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Customer Return Report

Date: {{report_date}}

Report Number: {{report_number}}

Customer Details

Customer Name: {{customer_name}}

Customer Account Number: {{customer_account_number}}

Contact Person: {{contact_person}}

Contact Phone: {{contact_phone}}

Contact Email: {{contact_email}}

Original Purchase Details

Original Invoice Number: {{original_invoice_number}}

Original Purchase Date: {{original_purchase_date}}

Order Number: {{order_number}}

Returned Product Details

Product Name: {{product_name}}

Product Code/SKU: {{product_code}}

Quantity Returned: {{quantity_returned}}

Unit Price: {{unit_price}}

Total Value of Returned Item(s): {{total_returned_value}}

Reason for Return

Please select the primary reason for return:

[ ] Defective Product

[ ] Damaged in Transit

[ ] Incorrect Item Shipped

[ ] Item Not as Described

[ ] Customer Changed Mind

[ ] Other (please specify below)

Detailed Explanation of Reason for Return: {{detailed_reason_for_return}}

Return Resolution

Resolution Proposed:

[ ] Full Refund Issued (Amount: {{refund_amount}})

[ ] Store Credit Issued (Amount: {{credit_amount}})

[ ] Product Replacement (New Product Code: {{replacement_product_code}})

[ ] Repair Service Offered

[ ] Other (please specify below)

Date of Resolution: {{resolution_date}}

Comments on Resolution: {{resolution_comments}}

Inspection and Condition of Returned Item

Condition upon Return:

[ ] New/Unused

[ ] Gently Used

[ ] Damaged

[ ] Original Packaging Intact

[ ] Original Packaging Missing/Damaged

Inspected By: {{inspector_name}}

Date of Inspection: {{inspection_date}}

Inspection Notes: {{inspection_notes}}

Authorisation

Authorised By: {{authorised_by_name}}

Position: {{authorised_by_position}}

Date: {{authorisation_date}}

Signature Block

_________________________

Prepared By: {{preparer_name}}

Date: {{preparation_date}}