Customer Return Report

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Customer Return Report

**Report Date:** {{report_date}}

**Report Number:** {{report_number}}

Customer Information

**Customer Name:** {{customer_name}}

**Contact Person:** {{contact_person}}

**Customer Address:** {{customer_address}}

**Customer Phone:** {{customer_phone}}

**Customer Email:** {{customer_email}}

Product Information

**Product Name:** {{product_name}}

**Product Code/SKU:** {{product_code}}

**Serial Number (if applicable):** {{serial_number}}

**Quantity Returned:** {{quantity_returned}}

**Purchase Date:** {{purchase_date}}

**Invoice/Order Number:** {{invoice_number}}

Return Details

**Date of Return:** {{date_of_return}}

**Reason for Return:** {{reason_for_return}}

**Description of Issue/Defect:** {{description_of_issue}}

**Condition of Product:** {{condition_of_product}}

Resolution

**Resolution Type:** {{resolution_type}} (e.g., Refund, Exchange, Repair, Store Credit)

**Refund/Credit Amount:** {{refund_amount}}

**New Product Details (if exchanged):** {{new_product_details}}

**Date of Resolution:** {{date_of_resolution}}

**Processed By:** {{processed_by}} (Employee Name/ID)

Supporting Documentation

Attached are copies of the following documents (tick as applicable):

- [ ] Proof of Purchase/Invoice {{invoice_number_copy}}

- [ ] Photos of Product/Defect {{photos_attached}}

- [ ] Customer Communication {{customer_communication_attached}}

- [ ] Other: {{other_documentation}}

Customer Acknowledgment

I, the undersigned customer, acknowledge that the above information regarding the product return and resolution is accurate to the best of my knowledge.

_____________________________

Signature of Customer

{{customer_name_signature}} (Printed Name)

Date: {{customer_signature_date}}

Internal Comments

**Supervisor/Manager Review:**

Comments: {{manager_comments}}

Date Reviewed: {{manager_review_date}}

**Quality Control Feedback:**

Comments: {{qa_comments}}

Date Reviewed: {{qa_review_date}}

Signature Block

_____________________________

Signature of Company Representative

{{company_rep_name}} (Printed Name)

{{company_rep_title}} (Title)

Date: {{company_rep_date}}