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Deliveries Held Until Past Due Balance Paid

This letter informs a customer that their deliveries are on hold due to an overdue balance and specifies the actions required to resume services. It is used when a customer has a past due amount and continued deliveries are suspended until payment is received.

Updated 16d ago
credit managementcollectionsaccounts receivabledelivery holdpayment overduecustomer communicationdebt collection

{{company_name}}

{{company_address}}

Phone: {{phone}} | Email: {{email}} | Web: {{website}}

Deliveries Held Until Past Due Balance Paid

Deliveries Held Until Past Due Balance Paid

{{company_name}} {{company_address}} Tel: {{phone}} Email: {{email}} Website: {{website}}

DATE: {{date}}

TO:

{{customer_name}}

{{customer_address}}

SUBJECT: IMPORTANT: DELIVERIES ON HOLD DUE TO OVERDUE ACCOUNT

Dear {{customer_contact_person}},

This letter serves as a formal notification regarding the outstanding balance on your account, {{account_number}}, with {{company_name}}.

OVERDUE BALANCE DETAILS

Our records indicate that your account currently has a past due balance of {{currency}} {{overdue_amount}} ({{overdue_amount_in_words}}), originating from invoice(s) {{invoice_numbers}} dated {{invoice_dates}}. A detailed statement of your account is attached for your review.

DELIVERY HALT

Due to this outstanding balance, we regret to inform you that all further deliveries of goods/services to your organization have been temporarily suspended. This suspension is effective immediately, starting from {{effective_date_of_hold}}, and will remain in place until the full overdue amount is settled.

ACTIONS REQUIRED TO RESUME DELIVERIES

To promptly reinstate your deliveries, we require immediate payment of the full overdue amount of {{currency}} {{overdue_amount}}. Payment can be made via: Cash Deposit / EFT (Bank: {{bank_name}}, Account Name: {{account_name}}, Account Number: {{account_number}}, Branch Code: {{branch_code}}), or other agreed methods.

Please provide proof of payment to {{email_for_proof_of_payment}} or contact us at {{phone}} to confirm payment and arrange for the resumption of your deliveries.

CONSEQUENCES OF NON-PAYMENT

Failure to settle the overdue balance within {{number_of_days}} days from the date of this letter may result in further collection actions, which could include, but are not limited to, interest charges, referral to a debt collection agency, or legal proceedings. We value your business and hope to avoid such measures.

CONTACT US

We understand that unforeseen circumstances can arise. If you are experiencing difficulties in settling this amount or if you believe this notification is in error, please contact our accounts department immediately at {{phone}} or {{email_accounts_department}} to discuss your account and potential payment arrangements.

Yours faithfully

SIGNATURE BLOCK

_________________________

{{authorised_signature}}

{{title}}

{{company_name}}

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