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Agreement with Provider of Network Services

This template is for an agreement between a business and a network services provider, outlining the terms and conditions for the provision of network infrastructure, maintenance, and support. It should be used when engaging a third-party to manage your company's network services.

Updated 15d ago
network servicesservice agreementIT contractSMESouthern Africaprovider agreement

{{company_name}}

{{company_address}}

Phone: {{phone}} | Email: {{email}} | Web: {{website}}

Agreement with Provider of Network Services

Agreement with Provider of Network Services

{{company_name}}

{{company_address}}

Tel: {{phone}}

Email: {{email}}

Website: {{website}}

AGREEMENT WITH PROVIDER OF NETWORK SERVICES

This Agreement is made effective as of {{effective_date}} (the “Effective Date”), Between:

{{client_company_name}}, a company duly incorporated under the laws of {{client_country}}, with its principal place of business at {{client_address}} (hereinafter referred to as the “Client”);

AND

{{provider_company_name}}, a company duly incorporated under the laws of {{provider_country}}, with its principal place of business at {{provider_address}} (hereinafter referred to as the “Provider”).

Collectively referred to as “the Parties” and individually as “a Party”.

1. SCOPE OF SERVICES

1.1 The Provider shall furnish the Client with the network services detailed in Schedule A (hereinafter referred to as “the Services”). The Services include, but are not limited to, network design, installation, configuration, monitoring, maintenance, and technical support.

1.2 The Provider commits to execute the Services with professional diligence, employing adequately skilled personnel and industry-standard practices.

1.3 Any alteration to the scope of Services must be mutually agreed upon in writing by both Parties.

2. SERVICE LEVEL AGREEMENT (SLA)

2.1 The Provider shall maintain a service availability of {{service_availability_percentage}}% for critical network infrastructure, as outlined in Schedule B.

2.2 Response times for incidents shall adhere to the following:

- Critical Issues: {{critical_response_time}} hours

- High Issues: {{high_response_time}} hours

- Medium Issues: {{medium_response_time}} hours

- Low Issues: {{low_response_time}} hours

2.3 The Provider shall furnish monthly reports on network performance and service availability by the {{reporting_day}} day of each month.

3. FEES AND PAYMENT TERMS

3.1 The Client shall pay the Provider a monthly fee of {{monthly_fee_currency}} {{monthly_fee_amount}} for the Services, payable in advance on the {{payment_due_day}} day of each month.

3.2 Invoices for additional services or hardware, not covered in Schedule A, will be submitted separately and are due within {{payment_terms_days}} days of receipt.

3.3 A late payment interest of {{late_payment_interest_percentage}}% per month will apply to overdue invoices.

4. CONFIDENTIALITY

4.1 Both Parties agree to treat as confidential all information obtained during the course of this Agreement, including but not limited to, business strategies, technical data, customer lists, and financial information.

4.2 Neither Party shall disclose such confidential information to any third party without the prior written consent of the other Party, except as required by law.

4.3 This confidentiality obligation shall survive the termination of this Agreement for a period of {{confidentiality_period_years}} years.

5. TERM AND TERMINATION

5.1 This Agreement shall commence on the Effective Date and continue for an initial term of {{initial_term_months}} months.

5.2 The Agreement will automatically renew for successive terms of {{renewal_term_months}} months unless either Party provides written notice of non-renewal at least {{notice_period_days}} days prior to the end of the current term.

5.3 Either Party may terminate this Agreement with immediate effect upon a material breach by the other Party, if such breach remains unrectified for a period of {{cure_period_days}} days after written notice thereof.

6. LIMITATION OF LIABILITY

6.1 The total liability of the Provider to the Client for any and all claims arising out of or in connection with this Agreement shall not exceed the total fees paid by the Client to the Provider in the {{liability_period_months}} months preceding the event giving rise to the claim.

6.2 In no event shall either Party be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, data, or business interruption, arising out of or in connection with this Agreement.

7. GOVERNING LAW AND DISPUTE RESOLUTION

7.1 This Agreement shall be governed by and construed in accordance with the laws of {{governing_law_country}}.

7.2 Any dispute arising out of or in connection with this Agreement shall first be resolved through good faith negotiations between the Parties.

7.3 If negotiations fail, the dispute shall be submitted to arbitration in {{arbitration_city}}, {{arbitration_country}}, in accordance with the rules of {{arbitration_institution}}.

8. ENTIRE AGREEMENT

This Agreement, including all attached Schedules, constitutes the entire agreement between the Parties concerning the subject matter hereof and supersedes all prior agreements, understandings, negotiations, and discussions, whether oral or written, of the Parties.

IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as of the Effective Date.

FOR THE CLIENT:

_____________________________

Name: {{client_signatory_name}}

Title: {{client_signatory_title}}

Date: {{client_signature_date}}

FOR THE PROVIDER:

_____________________________

Name: {{provider_signatory_name}}

Title: {{provider_signatory_title}}

Date: {{provider_signature_date}}

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