Checklist Website Hosting Agreement

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Agreement Parties and Dates

**Host Provider:** {{host_provider_name}}, located at {{host_provider_address}}

**Client:** {{client_company_name}}, located at {{client_company_address}}

**Agreement Start Date:** {{agreement_start_date}}

**Agreement End Date:** {{agreement_end_date}} (if applicable, otherwise 'Evergreen')

Services Provided

**Hosting Package:** {{hosting_package_name}} (e.g., Shared, VPS, Dedicated, Cloud)

**Storage Space:** {{storage_space}} GB

**Bandwidth:** {{bandwidth}} GB/month

**Uptime Guarantee:** {{uptime_guarantee}}% (e.g., 99.9%)

**Operating System:** {{operating_system}}

**Control Panel:** {{control_panel}} (e.g., cPanel, Plesk)

**Domain Management:** Inclusion of domain registration/renewal for {{domain_name}}

**Email Services:** Number of email accounts ({{number_of_email_accounts}}), storage per account, spam filtering

**Database Support:** {{database_type}} (e.g., MySQL, PostgreSQL), version, storage

**Backup Services:** Frequency of backups ({{backup_frequency}}), retention period ({{backup_retention_period}}), restoration process

**Security Features:** SSL certificate ({{ssl_certificate_type}}), firewall, DDoS protection, malware scanning

Service Level Agreement (SLA)

**Uptime Guarantee:** Details of calculation and remedies for failure to meet guarantee.

**Response Time for Support Tickets:** {{support_response_time}}

**Resolution Time for Critical Issues:** {{critical_issue_resolution_time}}

**Compensation for Downtime:** {{compensation_details}}

Fees and Payment Terms

**Monthly/Annual Hosting Fee:** {{hosting_fee}} {{currency}}

**Setup Fees:** {{setup_fees}} {{currency}} (if applicable)

**Additional Services Fees:** (e.g., extra storage, bandwidth, dedicated IP)

**Payment Schedule:** {{payment_schedule}} (e.g., monthly, quarterly, annually)

**Payment Method:** {{payment_method}}

**Late Payment Penalties:** {{late_payment_penalties}}

**Renewal Terms:** {{renewal_terms}}

Client and Host Responsibilities

**Client Responsibilities:** Provision of content, adherence to acceptable use policy, payment of fees, data backups (if not fully managed by host).

**Host Responsibilities:** Maintenance of servers, security of infrastructure, provision of agreed services, technical support.

Data Privacy and Security

**Data Protection Laws Compliance:** Commitment to {{relevant_data_protection_laws}} (e.g., POPIA, GDPR if applicable).

**Data Location:** Servers located in {{data_center_location}}.

**Confidentiality:** Clauses regarding confidentiality of client data.

**Security Measures:** Description of physical and network security measures.

Termination and Renewal

**Notice Period for Termination:** {{termination_notice_period}} days.

**Grounds for Termination:** Breach of contract, non-payment, violation of acceptable use policy.

**Data Retrieval upon Termination:** Process and timeframe for client to retrieve data.

**Refund Policy:** {{refund_policy_details}}.

Dispute Resolution and Governing Law

**Governing Law:** Laws of {{governing_country}}.

**Jurisdiction:** Courts of {{governing_city}}.

**Dispute Resolution Process:** Negotiation, mediation, or arbitration ({{dispute_resolution_method}}).

Acceptable Use Policy (AUP)

**Prohibited Content:** (e.g., illegal material, hate speech, malware).

**Prohibited Activities:** (e.g., spamming, phishing, network abuse).

**Consequences of AUP Violation:** {{aup_violation_consequences}}.

Technical Support

**Support Channels:** (e.g., email, phone, live chat, ticketing system).

**Support Availability:** {{support_availability}} (e.g., 24/7, business hours).

**Scope of Support:** What is covered and what is not (e.g., server issues vs. client-side code debugging).

Signature Block

_____________________________

**For the Client:**

Name: {{client_signatory_name}}

Title: {{client_signatory_title}}

Date: {{client_signature_date}}

_____________________________

**For the Host Provider:**

Name: {{host_signatory_name}}

Title: {{host_signatory_title}}

Date: {{host_signature_date}}