First-Line Supervisor or Manager, Administrative Support Job Description

{{company_name}}

{{company_address}}

Phone: {{phone}} | Email: {{email}} | Web: {{website}}

First-Line Supervisor or Manager, Administrative Support Job Description

First-Line Supervisor or Manager, Administrative Support Job Description

{{company_name}}

{{company_address}}

{{phone}}

{{email}}

{{website}}

Job Title

First-Line Supervisor/Manager, Administrative Support

Department

{{department_name}}

Reports To

{{reporting_manager_title}}

Job Summary

The First-Line Supervisor/Manager, Administrative Support, is responsible for overseeing and coordinating the daily activities of administrative and clerical staff. This role ensures efficient office operations, manages team performance, and provides guidance and support to administrative personnel to achieve departmental and organisational goals. The supervisor will be instrumental in fostering a productive work environment and maintaining high standards of administrative service.

Key Responsibilities

Lead, mentor, and supervise a team of administrative support staff, including receptionists, administrative assistants, and clerical personnel.

Assign and delegate tasks, monitor workflow, and ensure timely completion of administrative duties.

Conduct performance reviews, provide constructive feedback, and identify training and development needs for team members.

Develop and implement administrative policies and procedures to improve efficiency and effectiveness.

Oversee office supply inventory, equipment maintenance, and facility management to ensure a smooth operational environment.

Manage schedules, approve leave requests, and ensure adequate staffing levels.

Handle escalated administrative issues and resolve conflicts within the team.

Assist in the recruitment and training of new administrative staff.

Prepare reports on administrative activities, team performance, and operational metrics.

Ensure compliance with company policies and relevant labour regulations.

Foster a positive and collaborative team environment.

Qualifications and Experience

Minimum of {{years_experience}} years of experience in an administrative role, with at least {{years_supervisory_experience}} year(s) in a supervisory or leadership capacity.

A diploma or degree in Business Administration, Office Management, or a related field is preferred.

Proven ability to lead and motivate a team.

Excellent communication, interpersonal, and organisational skills.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office management software.

Strong problem-solving and decision-making abilities.

Ability to handle multiple tasks simultaneously and prioritise effectively.

Knowledge of basic HR practices and labour laws relevant to {{country_name}} is advantageous.

Skills and Competencies

Leadership and Team Management

Organisational and Planning Skills

Communication (Verbal and Written)

Problem-Solving

Time Management

Attention to Detail

Customer Service Orientation

Adaptability

Working Conditions

This is a full-time position. Standard office hours are {{start_time}} to {{end_time}}, Monday to Friday. Some occasional overtime may be required depending on business needs.

Application Process

Interested candidates should submit their CV and a cover letter detailing their relevant experience to {{hr_email_address}} by {{application_deadline_date}}. Please include 'Application for First-Line Supervisor, Administrative Support' in the subject line.

Signature

___________________________

{{hiring_manager_name}}

{{hiring_manager_title}}

Date: {{date}}