Credit & Collections

Form transmitting an account to a collections agency with required documentation.

Standardized AR aging report with bucket totals and DSO calculation.

Approval form documenting collection efforts and authorizing write-off.

Internal form documenting a customer dispute and resolution workflow.

Standard B2B credit application with trade references, financials, and personal guaranty.

This Payment Plan Agreement outlines the terms and conditions for a structured repayment schedule between a Debtor and a Creditor. Use this when formalizing an agreement to settle an outstanding debt over an agreed period.

This agreement is used when two parties wish to settle a disputed financial account for a sum less than the original claimed amount. It outlines the terms of the compromise and settlement.

This letter serves as a formal denial of a credit account application due to unfavorable information obtained from a credit report. It informs the applicant of the decision and provides details regarding the credit reporting agency.

Internal notification placing a customer on credit hold with reason and resolution steps.

Letter requesting credit references from suppliers listed in a customer's credit application.

Three-stage dunning letter series escalating from reminder to final demand.

Periodic credit limit review with financial ratios and payment-history scoring.

Collections phone script with tone guidance and dispute-handling branches.

Pre-litigation demand letter from credit team or counsel.

This template is a formal letter used to address and resolve disputes regarding outstanding payments, aiming to clarify discrepancies and facilitate payment collection.

This letter is sent to overdue customers, offering an additional once-off discount to encourage immediate payment of outstanding debts.

This Credit Memo template is used to acknowledge a reduction in the amount owed by a customer due to returns, overpayments, or pricing adjustments. It serves as a formal record for both the issuing company and the customer.

This document serves as a formal notice to a carrier to stop goods in transit, typically due to issues with the buyer, payment, or the goods themselves. It is used when a seller wishes to prevent delivery of goods that have already been shipped.

This document is a formal notification from a buyer to a supplier, detailing the partial rejection of goods received that do not conform to agreed specifications or quality standards. It is used when a portion of a delivery is unsatisfactory but the remaining part is acceptable.

This template is used to formally notify a customer of a credit issued for merchandise that was damaged during shipment. It details the damaged items, the credit amount, and how the credit will be applied.

This Demand Note serves as a formal request for payment of an outstanding debt. It is used by businesses to inform a debtor of money owed and the deadline for repayment before further action is taken.

This letter is used by a business to formally request an extension for an upcoming payment due date. It is suitable for situations where unforeseen circumstances prevent timely payment.

This template is a formal letter from a collection agency to a debtor, informing them that a debt has been assigned to the agency for collection and outlining the next steps. It is used when a business engages a third-party collection agency to recover outstanding payments.

This Transmittal for Collection document is used to formally send overdue accounts or debts to a collection agency or legal department. It ensures proper record-keeping and clear instructions for the collection process.

This template is a formal letter to a debtor, informing them that their overdue account will be referred to a collection agency if immediate payment is not received. It is used as a final warning before escalating collection efforts.

This template is used by businesses to formally transmit a customer's overdue account to a collection agency. It provides the necessary details for the collection agency to pursue the debt.

This document is a comprehensive Consumer Credit Application form, designed for individuals applying for credit facilities. It captures essential personal, financial, and employment information necessary for credit assessment and approval.

This template grants a business the authority to release credit information about an individual or entity to a third party. It is used when a credit check or financial assessment is required by a lender, supplier, or other interested party.

This template is used by a buyer to propose a settlement for a disputed amount with a supplier or vendor, aiming to resolve the disagreement amicably and efficiently.

This template is used to formally apologise to a customer for an issue with a previous order, inform them that a replacement shipment has been dispatched, and provide details for tracking and next steps. It is suitable for businesses operating in a generic Southern African context.